Concordis Language Services – 1500 Main Street. Box 15321. Springfield, MA, USA 01115-5321 ("Concordis Language Services", "we", "us" or "our") provides translation services (translation of documents, websites, written texts, etc)
YOU ACKNOWLEDGE AND AGREE THAT, BY BROWSING OUR WEBSITE OR USING OUR SERVICES, YOU ARE INDICATING THAT YOU HAVE READ AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS POLICY.
Concordis Language Services is fully committed to protecting and respecting your privacy. The purpose of this policy is to clarify how we collect, store, process, use and disclose your Personally Identifiable Information and our legal basis for doing so. It also also covers whether and how that information may be shared and highlights your rights and choices related to the Personal Information you provide to us. We also collect information that does not permit direct connection with any specific user of our website. We may collect, use, transfer and disclose such non-personal information for any purpose. If we combine non-personal information with Personal Information, the combined information will be treated as Personal Information.
In this Policy: "Personal Information" means any and all information that personally identifies you or from which you could be identified. "Data Controller" means Concordis Language Services., the company that determines the purpose and means of data processing and is therefore responsible for the use of your Personal Information.
What Personal Information we collect and receive
Concordis Language Services may collect, store and process Personal Information that you make available to us by using our website (such as browsing our services, reading our blog, filling out a form to request translation services or placing an order for services, or posting a review) You may, however, visit our site anonymously.
You are not required to provide any Personal Information that we have requested, however, you may not be able to fully use some parts of the our website.
Some examples of the type of Personal Information we may collect and receive:
certain information you provide during the ordering of services – your name, e-mail and postal addresses, telephone number, business information, credit card information, social media profiles (if applicable);
your visits, activity on and interaction with the Concordis Language Services, such as your IP address, location information, GPS data, browser type, operating system, access dates and times, the referring web page, pages visited, or the number of clicks;
information about the ways people visit and interact with our Site, in the form of traffic analytics.
communications you send to us (for example, when you ask for customer support, send us questions or comments, or report a problem) as well as information that you submit on or to Concordis Language Services in the form of comments, contributions to discussions, or reviews;
details of any requests or Transactions you make on our website;
we partner with other companies (such as Squareup.com and PayPal) for payment processing, and payment information you submit is collected and used by them in accordance with their policies (for Stripe’s policy click here; and
payment provider information.
How we use your Personal Information
We may use your Personal Information:
to provide, operate and maintain our website, including to secure and protect our services (including to verify the identities of translators, Customers and users and to prevent fraud and abuse);
to help us further develop, improve and promote our website, including the addition of new features for a better user experience;
to create and administer your account, contact you, and customize your experience;
to identify you in order to provide you our services;
to send you messages with respect to your use of our services;
to send you notices and reminders with respect to translation service purchases;
to send you updates, offers, and promotions;
to send you security alerts, important notices, questionnaires and administrative messages, such as communications relating to changes to our Terms of Service and Policies;
for internal purposes such as audit, analysis and research;
to track and analyze use of the services so that we can improve how Concordis Language Services is performing and provide users with the best experience possible;
for the purposes of fraud prevention, risk assessment or the protection our website users;
in connection with the investigation enforcement and administration of our agreements with users, such as our Terms of Service, various Polices and Non-Disclosure Agreements; and
with respect to legal or regulatory compliance, legal process, litigation, and/or requests from public and governmental authorities.
European Union Users
Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services.
Legal compliance: Sometimes the law says we need to collect and use your data in order to carry out our services or process payments.
Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our services, subject to your right to control whether we do so. We analyze how users interact with our website so that we may better understand what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer to all of our users.
You can easily opt-out from receiving certain communications from us by sending an e-mail to
Because Concordis Language Services is a US-based company, your information will be collected and processed in the United States. The United States has its own laws governing data protection and government access to information. The rules that protect your personal information under United States law may be different than in your home country. If you choose to browse or use our website, you will need to agree to our Terms of Service, which set out the contract between Concordis Language Services and its users.
In accordance with this Policy, our related entities and their employees may process and use your Personal Information in the same way and to the same extent that Concordis Language Services is permitted to do so. Information you provide may be transferred or accessed by entities in countries outside your location.
Sharing your Personal Information
Some of your Personal Information will be displayed when you, as a user (customer or translator) of our website, join our member forum, which is publicly accessible to non-users of our website.
You may modify or delete certain information associated with your member forum account (such as your username, profile image, biography and location) in your Account Settings.
The following information will not be publicly displayed or revealed to other users: any billing or payment information you provide to us; password details; your IP address; your phone number; and other documentation that may identify you;
Information that’s shared with trusted third-party services
At times we may make certain Personal Information available to third parties we have engaged to provide services to us). We will only share your Personal Information to monitor and help us further develop and improve our website, including the addition of new features for a better user experience. We will never share your Personal Information with third parties for their marketing purposes. We may also publish, disclose and use non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
It may be necessary by virtue of law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for us to disclose your Personal Information. We may also disclose information about you if we determine that for the purposes of international security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Protecting Your Personal Information
Concordis Language Services is committed to protecting and respecting your privacy and we take the security of your Personal Information very seriously. We follow industry-standard practices and implement reasonable and appropriate physical, technical, and administrative procedures on a continuous basis. Notwithstanding the security measures taken, Concordis Language Services cannot ensure absolute security, as no measure can guarantee that your Personal Information will be protected in all situations. Therefore, all information you provide to us through our website is at your own risk. Your account information is protected by a password, which you should keep secure. By using our website, you confirm that we are not liable for the loss or unauthorized use of your Personal Information unless our acts or omissions constitute gross negligence or willful misconduct.
Data Protection Officer
To contact our Data Protection Officer, please email:
You may contact us in writing at:
Concordis Language Services
1500 Main Street, Box 15321. Springfield, MA, USA
Data Protection Authority
Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to object to the use of your personal information and to lodge a complaint with your local data protection authority depending on where you are located.
Accuracy and Retention of your Personal Information
We make it easy for you to keep your Personal Information accurate, complete, and up to date. Simply contact by e-mail to make any changes necessary or to delete any information.
We retain your Personal Information as long as you use our services or for a period deemed necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our website, improve our services or comply with legal obligations.
Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. We will provide you, in accordance with applicable law, with copies of any of your Personal Information held by us. Please send us a request in writing addressed to our Data Protection Compliance Officer, Concordis Language Services., 1500 Main Street. Box 15321, Springfield, MA, USA 01115-5321.
Third-Party Sites and Services
Social Media Plug-ins
We offer you the ability to interact with social plug-ins (software modules) from social media sites, such as Facebook, Google+, LinkedIn, Twitter, Pinterest, Tumblr, and other social media websites. When you use these plug-ins, some of the information you provide to us from the linking of your accounts may be published . In some cases, Concordis Language Services may know that you clicked on a social plug-in such as a Facebook Share button, or receive other information from the social media sites.
Similarly, if you have previously provided personally identifiable information to a third-party operating a plug-in on our website, then this third-party may be able to identify you and use your Personal Information received from the linking of the plug-in and our website.
Please note that we do not knowingly collect, use or disclose information from children (as defined by law) without verifiable parental consent. We encourage parents and guardians to control children’s online activities and to take all necessary steps to protect their privacy. Children under 13 are not permitted to register for an account or use our Services. If you believe that a child has provided us with personal information, please contact us. If we become aware that a child under age 13 has provided us with personally identifiable information, we will delete such information.
“Cookies” are small text files that are downloaded onto your device when you access a website. Cookies allow the website to recognize a user’s device and store some information about a user’s preferences or past actions.
By accessing our website, you agree to the placement of cookies on your device and the making of certain information available to us and to our partners.
to enable and simplify your access and use of our website;
to understand and analyze user behavior, including to tell us which parts of our website users have visited;
for operations, customer support, research and product improvement and development;
for marketing and advertising purposes;
to facilitate and measure the effectiveness and your response to advertisements on third party platforms such as search engines and social networks;
for the purposes of fraud prevention, risk assessment or the protection of the our website and its users; and
with respect to legal or regulatory compliance, legal process, litigation, and/or requests from public and governmental authorities.
We track your activities if you click on advertisements for Concordis Language Services on third party platforms such as search engines and social networks, and may analyze what you do in response to such advertisements. Third parties may also track your behavior on our website to optimize their services or to deliver targeted advertisements to you.
To learn more about how to manage cookies, visit For opting out of targeted advertisements, see or
This Policy constitutes the entire understanding and agreement between Concordis Language Services and you, the user, and supersedes and replaces any previous arrangements, understanding or agreement (whether oral or written) relating to the subject matter hereof.
If at any time any provision of this Policy shall be held to be illegal, void, invalid or unenforceable in whole or in part by any court or administrative body in any jurisdiction, then such provision shall be enforced to the maximum extent permissible so as to affect our intent and (a) to the extent that it is illegal, void, invalid or unenforceable be given no effect and shall be deemed not to be included in this Policy; and (b) not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Policy; or the legality, validity or enforceability under the law of any other jurisdiction of such provision or any other provision of this Policy; and we shall use all reasonable endeavors to replace such a provision with a valid and enforceable substitute provision which carries out, as closely as possible, the intentions of this Policy.
You may not, without Concordis Language Services' prior written consent, assign or transfer this Policy, by operation of law or otherwise.
To the fullest extent permitted by law, this Policy and any disputes, controversies or claims (collectively, “Disputes”) arising out of, or in connection with, its subject matter are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without regard to its conflict-of-law provisions.
You agree that all Disputes arising from or in connection with this Policy, its breach, termination, validity or interpretation, shall be exclusively decided in accordance with the laws of the Commonwealth of Massachusetts).
Changes to this Policy
We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Policy at any time without prior notice. When we change this Policy in a material way, a notice will be posted on the Concordis Language Services website along with the updated Policy or you will receive an email advising you of these changes. It is your responsibility to periodically check this Policy for changes. New versions of this Policy will never apply retroactively — we’ll tell you the exact date they go into effect. Your continued use of the Concordis Language Services website following the posting of changes will mean that you accept and agree to these changes. If the modified Policy is not acceptable to you, your only recourse is to cease using our website.
If you have any questions about this Policy, or any concerns or complaint regarding its application or the use of your Personal Information, please contact us and we will contact you within a 2 days from receipt of your e-mail.
Last Updated: May 25, 2018